Team Lead (Holt Renfrew Bloor)

Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

Position Overview

As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client relationships, fostering the achievement of sales goals, and ensuring the highest level of Client experience is delivered. You will serve as a role model to the team and support store management with operational responsibilities. You will represent the Moncler Brand values and associated behaviors toward all Clients and team members.

Client and Business Development

• Support the team in building long-term Client relationships and demonstrate top performance by effectively leveraging clienteling tools.
• Establish a client-centric mindset in store to ensure the highest level of Client experience through elevated and engaging CEM segments.
• Communicate and inspire the team around retail strategy, business priorities, and relevant performance information through morning briefings, trainings, and ongoing coaching.
• Exceed personal sales targets, modeling expectations for the team through strong client development, conversion, and relationship building.
• Develop and maintain a strong Client database and personal client book, contributing to overall store performance and new Client acquisition.
• Support the development and execution of action plans to drive business and maximize product performance, leveraging clienteling, visual merchandising, training, and team feedback. 

Selling and Floor Management

• Support the team in building long-term Client relationships and demonstrate top performance by effectively leveraging clienteling tools.
• Establish a client-centric mindset in store to ensure the highest level of Client experience through elevated and engaging CEM segments.
• Communicate and inspire the team around retail strategy, business priorities, and relevant performance information through morning briefings, trainings, and ongoing coaching.
• Exceed personal sales targets, modeling expectations for the team through strong client development, conversion, and relationship building.
• Develop and maintain a strong Client database and personal client book, contributing to overall store performance and new Client acquisition.
• Support the development and execution of action plans to drive business and maximize product performance, leveraging clienteling, visual merchandising, training, and team feedback. 

Team Support and Development

• Support the team in building long-term Client relationships and demonstrate top performance by effectively leveraging clienteling tools.
• Establish a client-centric mindset in store to ensure the highest level of Client experience through elevated and engaging CEM segments.
• Communicate and inspire the team around retail strategy, business priorities, and relevant performance information through morning briefings, trainings, and ongoing coaching.
• Exceed personal sales targets, modeling expectations for the team through strong client development, conversion, and relationship building.
• Develop and maintain a strong Client database and personal client book, contributing to overall store performance and new Client acquisition.
• Support the development and execution of action plans to drive business and maximize product performance, leveraging clienteling, visual merchandising, training, and team feedback.

Product Category Management

• Serve as a point of reference for the Corporate Merchandising team, providing relevant feedback on product performance, quality, Client insights, local competitors, trends, and business opportunities.
• Support sell-through targets by sharing product knowledge and business insights with the team and contributing to action plans designed to drive sales and maximize product performance. 

Operations

• Ensure Company policies, Brand standards, and grooming guidelines are communicated and consistently implemented.
• Support the Operations team with inventory management and other operational processes as needed.
• Partner with Store Management to ensure operational standards support an elevated Client experience and effective day-to-day business.

Professional Conduct & Teamwork

• Perform as a team player and participate in activities contributing to the overall objectives of the store.
• Actively contribute to a positive and harmonious work environment and foster cooperation across the team and management.
• Lead by example and adhere to Company policies and procedures.
• Maintain a high standard of Client service, professionalism, and ethics.
• Perform additional duties and responsibilities as required and communicated by management and/or the Company.

Work Experience

• Minimum 5 years of progressive retail experience (luxury retail experience is preferred).
• Minimum 2 years of supervisory experience.

Core Skills and Attributes

• Ability to lead by example, inspire and support team members.
• Managerial courage
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Proven track record of successful sales generation and client development.
• Strong ability to drive for results without compromising ethics and quality.
• Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental
• Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients.
• Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

The Company will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law, unless doing so would result in an undue hardship.

Compensation & Benefits 

The pay range for this position is $33.00 to $37.00 per hour. In addition to the hourly rate, this position is eligible to earn commission.

In addition to competitive pay and commission eligibility, the hired candidate will be eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution.

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good-faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications. For roles where pay disclosure is not required, compensation will be determined based on the same factors and discussed during the hiring process.

Background Check

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate employment history throughout the application process. Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.