New Look news and archive

New Look on path to secure refinancing

British fashion retailer New Look is believed to be in advanced talks about a possible debt refinancing that would aim to support it through a turbulent trading environment. The high street fashion chain is reportedly close to finalising a 100 million pound fund that would replace a term loan that matures in June 2024. The move was reported by...

Retail

New Look introduces return kiosks to select stores

Retail chain New Look has rolled out a number of return kiosks across a selection of its stores in a bid to reduce the time spent by staff when processing such returns. The kiosks, powered by returns platform ZigZag, will also be used as a method of collecting data, to better understand the needs of the customer and why they are opting to return...

Business

New Look reportedly seeking 100 million dollar refinancing deal

High street fashion retailer New Look is believed to be in talks with lenders over a possible 100 million dollar refinancing of its debt, which matures in June 2024. The company is understood to be working with advisers Deloitte on securing the long-term loan just two years after its most recent restructuring. According to sources for Sky News,...

Business

New Look taps new supply chain partner Wincanton

New Look has teamed up with Wincanton, a British logistics provider, which will take care of all the fashion retailer’s national transport services in the frame of a three-year contract, starting in July 2023. Wincanton will not only be responsible for the product allocation from the retailer’s distribution centre in Newcastle-under-Lyme to its...

Business

New Look head office staff face new redundancies

New Look employees are facing redundancy once more, as the retailer continues to restructure as an omnichannel and digital first business. This time it is the retailer's head office roles which have come under scrutiny. Over the past few years New Look has reduced its real estate portfolio by almost 50 percent, from 800 stores to just over 400...

Business

New Look to put 500 jobs at risk at Lymedale distribution centre

New Look is reportedly putting up to 500 jobs at risk after it was forced to shut down night shifts at its lead distribution centre in Lymedale, Newcastle Under Lyme. According to a report by Drapers, the British retailer was driven to shut down the shifts due to a reduction in its store estate. Workers impacted by the move will enter into a...

Business

New Look to trial charging for online returns

New Look is said to be trialling a 1.99 pound return fee for online orders in order to offset any possible price rises. The fee will apply to postal returns only, with in-store returns for online orders to continue being free. In a statement to FashionUnited, a New Look spokesperson commented: “New Look has taken the decision to trial a 1.99...

Retail

New Look confirms six store closures

High street retailer New Look has confirmed media reports that it is closing six stores across the UK. The stores are in Birmingham, Coventry, Trowbridge, Kirkcaldy, Walthamstow, and Northampton. A company spokesperson said: “As part of the normal course of business, New Look occasionally closes sites, but also opens new stores when the right...

BusinessFeatured

Matalan hires former New Look boss as interim CEO amid sales process

Matalan has announced the appointment of former New Look boss Nigel Oddy to interim CEO as the retailer undergoes a formal sales process and growth strategy. Oddy will join the company from October 3 following his departure from New Look in June where he was credited with navigating the pandemic and delivering on an omnichannel strategy. He has...

PeopleFeatured

New Look appoints CCO Helen Connolly as new chief executive officer

British fashion retailer New Look has revealed its new CEO after confirming earlier this month that Nigel Oddy would be exiting the business after serving at its helm since 2019. Helen Connolly, who has been New Look’s chief commercial officer since joining the retailer in January 2020, will take on the top job, the company announced Thursday....

BusinessFeatured

New Look confirms its chief executive is stepping down

Fashion retailer New Look has confirmed that Nigel Oddy is stepping down as chief executive officer, and leaving the business. Oddy joined the retail chain as chief operating officer in April 2019 before being promoted to chief executive officer in December 2019. During his tenure, he led New Look’s financial restructuring, steered the business...

Business

New Look unveils new ‘Kind to Our Core’ sustainability strategy

Fashion retailer New Look has announced a number of eco-minded commitments in a new sustainability strategy that comes as part of its Kind to Our Core initiative. The strategy is part of the retailer’s three year business plan reflecting the values and actions it looks to make across the business through ESG targets. Its new strategy spans four...