Omnichannel news and archive

Klarna launches virtual shopping experience

Payment provider Klarna has announced the launch of a Virtual Shopping offering, allowing customers to browse and buy products through live chats and video calls. Utilising Klarna’s Store App, in-store experts will be able to connect with shoppers online, with the option to provide demonstrations on items and share photos of products with app...

May 16, 2022

Business

Retail experience platform Nexite secures 100 million dollars in funding

Retail data analytics platform Nexite has announced it has secured 67 million dollars in its most recent Series C investment round, bringing the company’s total funding to 100 million dollars. Founded by Anat and Lior Shakedd, the platform provides brands with real-time sales funnel analytics for in-store customer experiences and to help drive...

May 13, 2022

Business

Levi Strauss & Co. outlines 'aggressive expansion strategy’ in East Asia Pacific

American denim group Levi Strauss & Co. has outlined a strew of “ambitious” plans aimed at accelerating its sustainable business growth and further its commercial success in the East Asia Pacific region. As part of the strategy, the company has revealed it will be opening a number of new stores in the likes of Japan, Australia, Singapore and...

Apr 11, 2022

Business

Marks & Spencer launches two-week giveaway initiative

British department store retailer Marks & Spencer has launched a two-week Sparks campaign for its loyalty programme members, giving away daily personalised offers and opportunities to win free shopping trips and more. The Big Sparks Giveaway, specially designed for the retailer’s 14 million plus Sparks members, is available to new and old users...

Mar 3, 2022

Retail

Vince launches omnichannel shopping experience with Newstore

Premium lifestyle brand Vince has revealed new in-store shopping experiences developed by the cloud platform, Newstore. The omnichannel solutions, which include a mobile point-of-sale, inventory management, store fulfilment and clienteling, are now available throughout 68 of Vince’s retail locations. Additionally, the retailer has also launched...

Feb 18, 2022

Retail

MySize unveils AI interactive smart mirror

Artificial intelligence (AI) provider MySize has announced its interactive, touch-screen mirror is now available to business clients, with the intention to bring a new omnichannel implementation into the customer store experience. The FirstLook Smart Mirror, which was unveiled at the National Retail Federation 2022: Retail’s Big Show, allows...

Feb 4, 2022

Retail

Savage x Fenty launches live shopping channel

Rihanna’s sought-after lingerie brand Savage x Fenty has launched a live shopping initiative on its e-commerce channel, allowing customers to shop as they watch performances. The initiative was launched with a virtual performance by rap duo City Girls who performed at the store’s debut retail location in Las Vegas. Online viewers were able to...

Feb 3, 2022

Business

Neiman Marcus appoints new leadership, invests in supply chain and tech

The Neiman Marcus Group has announced two new senior appointments as well as a number of operational investments to further its long-term growth plan. Amanda Martin has been named as senior vice president, chief supply chain officer, and will oversee all supply chain operations, including its multi-year transformation plan. Martin will also hold...

Jan 17, 2022

Retail

Macy’s announces plans for curated digital marketplace

Macy’s has announced its plans for a digital marketplace. Designed to add to the company’s leading spot as a digitally led omnichannel retailer, the marketplace will expand the assortment in categories and brands already offered, and introduce a range of new ones in addition. The platform will also enable third party merchants to sell their...

Nov 18, 2021

Business

Wolford chooses NewStore as global omnichannel store solution

Skinwear brand Wolford has chosen NewStore as a part of its Wolford X omnichannel digitalization. The omnichannel platform will help to unify the digital and physical channels of Wolford, integrating direct sales channels such as stores, ecommerce and social media in order to offer a smoother and more immediate service to its customers. NewStore...

Nov 10, 2021

Business

Jack Wolfskin introduces new commercial management structure

Outerwear retailer Jack Wolfskin has created a new commercial management structure to ensure coordinated alignment of the wholesale, retail and digital strategies of its European operations. The label has announced that Natascha el Mahmoud has been appointed general manager commercial Europe, originating from her position as vice president of...

Nov 8, 2021

Retail

Desigual implements digital workplace to transform operations and customer experience

Fashion retailer Desigual has partnered with digital workplace solutions platform Yoobic, on the implementation of a system that aims to streamline operational management and increase in-store compliance for frontline teams. The development follows the brand’s aim to modernise communication and visual merchandising processes in its store...

Oct 5, 2021