Retailers news and archive

Negative in-store experiences costing retailers $262 billion in sales

American retailers are struggling to maintain customer satisfaction, with negative in-store experiences costing the retail sector up to 262 billion dollars in lost revenue, according to a recent study from customer experience (CX) expert Forsta. After analyzing 50,000 online reviews from US and UK physical retailers, Forsta found that 48 percent...

Inside independent retail: What it takes to run a fashion store

There are various types of fashion stores. We use the term retailers to broadly refer to all those who sell clothing to consumers. Retailers include chains such as Scotch & Soda, H&M and Zara, as well as department stores such as John Lewis, Harvey Nichols and Selfridges. However, the term retailers also refers to independent retailers -...

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Retailers added back over 250,000 jobs

In a small glimmer of hope for the U.S. economy, retailers have added back over 250,000 jobs last month compared with June to employ over 14 million people. The news was reported by WWD. While this indicates signs of improvement, this is still down 913,000 jobs from February. The total economy has added 1.8 million jobs, and unemploy is down...