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Retail

Zara to charge customers a fee for returning goods bought online

Without fanfare or a major announcement, Zara last week began charging fees for online shoppers returning its clothes. The 1.95 pound cost will be waived if customers return items in its physical stores, but not if returned via a convenient third party drop-off point. The cost of returns has soared in recent years as online shoppers order...

May 12, 2022