in-store shopping news and archive

Negative in-store experiences costing retailers $262 billion in sales

American retailers are struggling to maintain customer satisfaction, with negative in-store experiences costing the retail sector up to 262 billion dollars in lost revenue, according to a recent study from customer experience (CX) expert Forsta. After analyzing 50,000 online reviews from US and UK physical retailers, Forsta found that 48 percent...

Retail

Radley launches digital in-store shopping

British handbag and accessories brand Radley is to allow in-store customers to access its entire product range via a new ‘Order In-Store' app feature. The brand, which currently operates 32 stores in the UK, has collaborated with omnichannel order management specialist OneStock for the new feature which allows orders to be delivered from the...

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Retail

In-store shoppers would rather consult their phones than ask for assistance

As companies like Amazon experiment with unmanned stores, a new survey conducted by Kelton Global on behalf of discount platform RetailMeNot reveals the majority of Americans (69 percent) would rather search for product reviews on their phones while visiting a physical store than interact with a sales clerk. Similarly, over half (53 percent) of...