Online Shopping news and archive

AI agents will be our shopping guides by 2026, and Gen Z is already there

Picture this: you want a pair of Balenciaga black boots. You open Google and type “Balenciaga boots black”, and begin the routine: endless results, tabs, filters, sizes, prices… scroll, compare, doubt, repeat. This is what shopping experience has become: product choice explodes, while consumer attention collapses. Searches feel time-consuming,...

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Retail

Online shopping fraud in the UK is a 2.3bn pounds crisis

As the UK grapples with an unprecedented surge in fraudulent activity, new research from The Co-operative Bank has unveiled a concerning pattern in consumer vulnerability, with online shopping fraud emerging as the nation's most prevalent scam. The findings come as total losses to fraud reached 2.3 billion pouynds in 2023 — a startling 104 per...

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Business

Klarna reveals new features for consumers and retailers

Retail bank and shopping service platform Klarna is showcasing a new set of features and innovations of its app and website for its ‘Spotlight Spring’ product launch. Presented are Ask Klarna, Ads Manager, Creator Shops and a new personalised shopping feed, which aim to make shopping and reselling for its 150 million customers more personal,...

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Retail

Fashion is the top category for cross-border online shopping

A survey of online shoppers in the US, UK, Germany and Australia suggests 57 percent have made at least one cross-border purchase in the last 12 months. Clothing and footwear are the mostly likely products purchased via ecommerce sites in other countries, as are beauty (42 percent) and leisure items (44 percent). In a survey of 2,035 online...

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Fashion

Online shoppers prefer content from peers over influencers

A new survey suggests 65 percent of consumers have purchased apparel or fashion items because of user-generated images or videos from real customers, instead of influencers. The majority (79 percent) of online shoppers reveal that user-generated content (UGC) highly impacts their purchasing decisions according to new research from Stackla, an...

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Retail

Lockdown results in permanent shift to online shopping

The length and severity of lockdown in the UK has resulted in a permanent shift to consumers shopping online, new data reveals. Physical stores reopened in the UK on April 12 and most other businesses resumed on May 17. Recent data by Dressipi revealed shoppers are continuing to make purchases online instead of in-store, with around 30 percent...

Retail

Retailers risk losing customers if they get returns wrong

Over eight in ten (84 percent) online shoppers would stop using a retailer after a bad returns experience, according to new research on shopping trends. The ‘Rethinking Returns: From Returns to Retention’ report from Klarna suggests that retailers risk losing loyal customers if they get returns wrong, as 83 percent of online shoppers admit to...

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Retail

Digital commerce to exceed 11.6 trillion dollars in 2021

Soaring growth in online sales show e-commerce spending is set to rise 11.5 percent this year to 11.6 trillion dollars. New findings from Juniper Research highlight the success of digital solutions during the pandemic spurring consumer behaviour will become increasingly digitally led, rather than reverting to pre-pandemic norms. The research...

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Retail

How fashion brands can navigate post-Covid recovery

Shopping has changed drastically over the last year. Shop closures - most temporary, but others permanent - have seen fashion customers flock to e-commerce and online marketplaces. Brands and retailers have followed consumers, establishing and expanding their presence on channels such as Zalando. With the most stringent lockdown restrictions...

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Retail

E-Commerce in Germany: What characterises online shoppers?

Germany experienced a record year in 2019 in terms of e-commerce, with multichannel retailers recording a particularly substantial increase in sales. As the fifth-largest e-commerce market in the world and the second-largest in Europe, Germany is attractive for foreign players. However, the German market has local and regional requirements that...

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Retail

10 exciting augmented reality features for fashion shoppers

Technological advancements like augmented reality, virtual reality, 3D visualisation and 3D printing are increasingly applied in a creative way in the fashion industry. And they should be as consumers prefer trying on garments before buying them - online or offline. This is made easier by apps that have features enabling virtual try-ons, 3D...

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Retail

Online scammers using names of top fashion brands to fool victims

Fashion brands such as Adidas, Nike, Ray-Ban, Canada Goose and Ted Baker are being used by scammers to lure unsuspecting online shoppers into fake e-commerce websites, according to a new study by Scamadviser and the Ecommerce Foundation. Scammers often use logos and imagery from these brands to make consumers think that they are buying products...